Monthly Must-Do's (plus one weekly habit)
Respond to every new review
Every review, good or bad, deserves a reply. It shows you’re paying attention and it builds trust with anyone reading your reviews later.
- Reply within a couple of days, not weeks later
- Thank happy customers by name where you can
- For negative reviews, stay calm, acknowledge the issue, and offer to fix it offline
- Include keywords in your responses
- Make this part of your regular monthly routine, not an occasional catch-up task
Follow our guide on responding to new Google reviews: